How To See Your GP
Two of the core values of South Norwood Medical Practice are to provide good access and also continuity of care for our patients and we are always looking at ways of making our appointment system more efficient so that you have better access to your doctor or nurse when you require it.
Following feedback from you, our patients, we have made some changes to our appointment system to offer more flexibility with a choice of telephone consultations/face to face appointments with a doctor on the day or routine bookable appointments.
If you call us on the main surgery telephone number 020 8653 0635 between 8.00am – 6.30pm Monday to Friday except Bank Holidays we will endeavour to do our best to arrange a telephone call or an appointment on the same day or as soon as possible.
You can also register to use Patient Access Online. Please speak to one of the reception team who will be more than happy to register you.
REMEMBER - The clinicians cannot deal effectively and safely with more than one major problem or two minor problems in a 10 minute appointment. Presenting with a long list, may result with the doctor advising a further appointment. If you feel you need a longer appointment, please let the receptionist know when you are booking your appointment.
How To See The Nurses Or Healthcare Assistants
All nurse and healthcare assistant clinics are by appointment and can be arranged up to eight weeks in advance by 020 8653 0635. When you phone, you will be asked why you want to see the nurse or healthcare assistant. This is to assist us in preparing the clinic and to make sure we have sufficient stock to prepare any equipment that may be required during your consultation.
Blood Tests - Phlebotomist
We offer a blood test service at the practice. You must be referred by the GP or nurse to have a blood test and you must contact the surgery to book your appointment. If you have been given your blood form by the doctor or nurse, please remember to bring this along with you to your appointment.
Make An Urgent Appointments
We will endeavour to offer a same day appointment for urgent problems - especially for the elderly and for children/babies with the next available doctor. For an urgent appointment MUST ring the surgery before 9.30 am or 4.30 pm. Please telephone the surgery on 020 8653 0635.
Referrals To Specialists
Family doctors undergo specialist training before going into practice. They are able to deal with many more problems outside hospital than previous and have access to many special tests and investigations. The doctors will discuss with you the need to be referred to a specialist. In this way more patients can receive the treatment they need quickly outside hospital, and those who really need hospital treatment can be seen sooner.
Book Appointments Online
You can book and cancel your appointments on line. To do this you need to register with the practice and obtain a password to enable you to access this service. Once your registration account is created you will need to come into the surgery with your passport or driving licence so that your account can be activated you will be able to use the system to book and cancel appointments as required. Please complete an application form available from reception.
For more information about Patient Access please click here.
If you already have your password then you can click the link below to access Patient Access.